How does a commercial user receive their temporary password for CouttsID?
Temporary Passwords are sent to the user's email address by the administrator. To generate a temporary password
- Select User Admin
- Select User
- Select the user from the list
- Select User Details
- Select Send Temporary Password and Confirm
Please be aware that the temporary password has a short validity period so the user must be available to use the password when it is generated.
If a user hasn't received their temporary password they should check their Spam/Junk email folder.
Temporary passwords cannot be used on desktop or tablet; they can only be entered on a smartphone device