How does a commercial user receive their temporary password for CouttsID?

Temporary Passwords are sent to the user's email address by the administrator. To generate a temporary password

  • Select User Admin
  • Select User
  • Select the user from the list
  • Select User Details
  • Select Send Temporary Password and Confirm

Please be aware that the temporary password has a short validity period so the user must be available to use the password when it is generated. 

If a user hasn't received their temporary password they should check their Spam/Junk email folder.

Temporary passwords cannot be used on desktop or tablet; they can only be entered on a smartphone device