SWITCH NOW TO OUR NEW APP AND ONLINE BANKING PLATFORM

How to make a payment with our new digital service.

SWITCH NOW TO OUR NEW APP AND ONLINE BANKING PLATFORM

STAY CONNECTED WITH OUR NEW APP AND ONLINE BANKING

You will be able to download our new app and switch to our new platform from 9am on 8 April.

How to SWITCH

Firstly, you'll need to download the app, then activate and complete a first-time login.

You'll need:

  • a smartphone (with an up-to-date version of iOs or Android)
  • your current Username
  • the mobile number you've registered with us

See our full step-by-step guide.

GET STARTED

Scan the QR code to get the app or download below.

GET STARTED

Use the buttons below to download the app from the relevant app store.

We're here to help

If you need any help or have any questions, contact our dedicated team on the Coutts Digital Helpdesk on +44 (0)207 770 0000 or request a callback.

All calls with Coutts are recorded for training and monitoring purposes.

BENEFITS OF OUR NEW APP

Our new app comes with significant security enhancements and simplifies day-to-day banking.

Enhanced security

Fingerprint ID and Face ID enabled

Streamlined banking

Deposit cheques, set spend controls, make payments and transfers, and chat to us directly through the app

Faster applications on the go

Apply for lending and savings account directly through the app

Business banking on the go

You can now access commercial banking through the app

Enhanced security

Fingerprint ID and Face ID enabled

Streamlined banking

Deposit cheques, set spend controls, make payments and transfers, and chat to us directly through the app

Faster applications on the go

Apply for lending and savings account directly through the app

Business banking on the go

You can now access commercial banking through the app

You can find out more from coutts.com/digital

FREQUENTLY ASKED QUESTIONS

  • Why is this change happening?

    This upgrade is part of a significant investment in our digital banking service which has enabled us to continue developing our new digital experience, along with a number of new features, which many clients have been asking for.

  • What happens if I don’t want to move?

    If you have received a letter from us informing you that you will be moving to our new digital services you will need to activate our new service, otherwise you’ll be unable to access your accounts online.

    You will continue to be able to do your banking through Coutts 24.

  • What if I have a phone that cannot support the new app?

    If we are aware that you’re using a phone that does not support the new App we’ll let you know the actions you can take to continue using our online service. The Coutts App requires a recent version the iOS and Android software so we recommend:

    • replacing your device
    • upgrading your operating system
    • or requesting a card reader from us.

    Keeping software up to date is one of the most important things you can do to maintain your device's security. We highly recommend that you:

    • keep your operating system up to date
    • keep all Apps up to date
    • stop using and replace older devices
    • turn on automatic update features. 
  • I currently access Coutts Online using my computer and don’t have a smartphone, tablet or iPad. Can I use your new digital banking service?

    Yes, the new online service will have the ability to logon with your Smartcard and reader.

    If you don't use one today, we will speak to you about how to get access.

  • Will I be able to view my business accounts online?

    New commercial functionality has been built in to the private application to support viewing and making payments from business accounts, via the private access. You will still be able to make payments from your business account as you do today.

  • What support will be available to me through the switch?

    If you need some support ro get online, our team are here and ready to help.

    • Speak to a specialist on the Coutts Digital Helpdesk on +44 (0)207 770 0000 who can guide you through the steps you need to take to get online.
    • Visit the 'Activation Hub' in our Head Office at 440 Strand for face-to-face support. The Activation Hub is available from 8 April to 19 April, Monday to Friday, 9:30am to 4pm.