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A faster, more

intuitive digital service 


Secure, intuitive and simple, our digital service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances. Plus, you can set up and pay new payees quickly and easily from the Coutts app.

 
get started now
 
How to make a payment with our new digital service.

a FASTer, more INTUITIVE DIGITAL SERVICE

Secure, intuitive and simple, our digital service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances. Plus, you can set up and pay new payees quickly and easily from the Coutts app.

download on the app store
download on the app store

3 simple steps to get set up

1. Download the new Coutts app

download on the app store
download on the app store
1. Download the new Coutts app. FROM THE APP STORE. FROM GOOGLE PLAY.
2. Follow the steps to activate your account
3. You’re all set

learn more about the steps you

need to follow to set up

1.  Download the Coutts app onto your smartphone or tablet by scanning the QR code (or searching ‘Coutts’ in the App store or Google Play).

 

 

DOWNLOAD THE COUTTS APP FROM THE APP STORE

 

 

DOWNLOAD THE COUTTS APP FROM GOOGLE PLAY

 

download on the app store
download on the app store

2.  Once you have downloaded the Coutts app, when prompted, select: ‘Register my password’.

3.  Enter your username

4.  You will then receive an email with a link to create a new password.

5.  Click on the link within the email to register a new password.

6.  Go into the Coutts app and select ‘I’VE REGISTERED MY PASSWORD’ at the bottom of the screen.

7.  Enter your username and the password you have just created.

8.  We will now text you a verification code, which you will need to enter to verify your account. You will then be prompted to set up a six-digit PIN. If your device allows, you will also be asked if you want to enable fingerprint authentication and/or face ID. PLEASE DON’T SHARE THE VERIFICATION CODE WE SEND YOU WITH ANYONE – ONLY A FRAUDSTER WOULD ASK FOR THIS. 

NOTIFICATIONS WILL BE NEEDED TO USE OUR DIGITAL SERVICES. WE WILL ONLY SEND THESE FOR IMPORTANT ACCOUNT RELATED MATTERS. PLEASE ALLOW PUSH NOTIFICATIONS BEFORE CONTINUING.

9.  LOG IN TO THE COUTTS APP. 

To complete registration, please select ‘LOGIN’ at the bottom of the screen. You will now be able to access your accounts in the Coutts app or our desktop service.

If you are using coutts.com to log in in future, click on ‘LOGIN’ at the top of the page. Now select: ‘PRIVATE LOGIN’ and then choose the ‘NEW DIGITAL SERVICE’.

to get started you'll need

  1. A smartphone or tablet with a recent version of iOS or Android.
  2. Your existing Adam Online username.
  3. The mobile phone number you’ve registered with us.

Don’t remember your username or need to update the number registered with us?  

Call Coutts 24 on 020 7957 2424.

Phone and tablet with our new digital service

get started with the coutts app

Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/719099198

frequently asked questions

You can activate our new service on a tablet/iPad. To ensure the activation of our new service is as secure as possible, we’ll need to text a verification code to a mobile phone number. If we’re unable to text you your verification code then unfortunately you’ll be unable to use the service.

Yes, you can access our new app via your tablet or iPad instead of using a smartphone, but you’ll need a mobile phone to receive the activation code. Once you’re set up, if you’d prefer not to use a mobile phone, then we suggest using our new digital service via your browser for the best experience.

Whilst we’ll need to text you an activation code to set up our new digital service, once this has been done, as long as you have WIFI you won’t need a mobile phone signal to use our service.

If you’ve attempted to activate your account at my.coutts.com and have not received an activation email from us, please check your junk items. If you’ve still not received your email, please contact our Digital Helpdesk on 020 7770 0000 to check that we hold the correct email address for you.

If you’ve attempted to activate your account at my.coutts.com and have not received a text with your verification code, please check your mobile phone signal in the first instance. If you still do not receive it, please contact our Digital Helpdesk on 020 7770 0000 to check that we hold the correct mobile phone number for you.

You’ll only need to use your desktop for payments to new payees over a certain value as an additional layer of security.  Once they’re set up as an existing payee, you’ll be able to make all payments to them via the Coutts app.

You need to download the Coutts app which looks like this:

To avoid these going to landfill, please hand it in to your private banker or a Coutts office when you’re next passing and we’ll arrange for it to be recycled.

All of your information will be migrated onto our new service with the exception of:

  • any historic secure messages you’ve sent or received
  • historic documents for any closed accounts you hold.

If you wish to keep these, you’ll need to download them by clicking ‘save as’ on the pdf.

You can activate our new service on a tablet/iPad. To ensure the activation of our new service is as secure as possible, we’ll need to text a verification code to a mobile phone number. If we’re unable to text you your verification code then unfortunately you’ll be unable to use the service.

Yes, you can access our new app via your tablet or iPad instead of using a smartphone, but you’ll need a mobile phone to receive the activation code. Once you’re set up, if you’d prefer not to use a mobile phone, then we suggest using our new digital service via your browser for the best experience.

Whilst we’ll need to text you an activation code to set up our new digital service, once this has been done, as long as you have WIFI you won’t need a mobile phone signal to use our service.

If you’ve attempted to activate your account at my.coutts.com and have not received an activation email from us, please check your junk items. If you’ve still not received your email, please contact our Digital Helpdesk on 020 7770 0000 to check that we hold the correct email address for you.

If you’ve attempted to activate your account at my.coutts.com and have not received a text with your verification code, please check your mobile phone signal in the first instance. If you still do not receive it, please contact our Digital Helpdesk on 020 7770 0000 to check that we hold the correct mobile phone number for you.

You’ll only need to use your desktop for payments to new payees over a certain value as an additional layer of security.  Once they’re set up as an existing payee, you’ll be able to make all payments to them via the Coutts app.

You need to download the Coutts app which looks like this:

To avoid these going to landfill, please hand it in to your private banker or a Coutts office when you’re next passing and we’ll arrange for it to be recycled.

All of your information will be migrated onto our new service with the exception of:

  • any historic secure messages you’ve sent or received
  • historic documents for any closed accounts you hold.

If you wish to keep these, you’ll need to download them by clicking ‘save as’ on the pdf.

a digital service full of features

Effortless Payments
Go Paperless
The Best of Coutts
Instand SPend Notifications
Control Your Cards

EFFORTLESS PAYMENTS

  • Set up and pay new payees from the Coutts app.
  • Tell us which websites you trust to speed up your online card payments.
  • Approve your online card purchases using your Face ID, fingerprint or passcode.
  • Create new standing orders.

ARRANGE AN OVERDRAFT

  • Apply for a new overdraft on your sole sterling current account and make funds available in your account immediately. Criteria applies. Credit subject to status.

 

THE BEST OF COUTTS IN ONE PLACE

  • Chat with Coutts 24.
  • Access our THANK YOU FROM COUTTS reward programme.
  • Explore topical content from our investment insights to seasonal recipes.
  • Switch your Coutts mortgage to a new rate.
  • Arrange instant travel insurance cover with Coutts Travel Protection*

*Available to Coutts private current account holders, over 18, living in the UK, Gibraltar, Isle of Man or Jersey. Coutts Travel Protection is underwritten by AWP P&C SA and administered in the UK by Allianz Assistance except section A24 which is underwritten by Liberty Mutual Insurance Europe SE and administered by International Passenger Protection Limited.

INSTANT SPEND NOTIFICATIONS

  • Keep track of your card spend with instant notifications.
  • Set up alerts when money goes in and out of your account.
  • Get notified when new statements are available.

CONTROL YOUR CARDS

  • Lock, unlock and request replacement Coutts Debit and Coutts Silk Cards.
  • Request a change to your Coutts Silk Card credit limit.
  • Link your Coutts Debit Card to your Coutts Currency Accounts.

EFFORTLESS PAYMENTS

  • Set up and pay new payees from the Coutts app.
  • Tell us which websites you trust to speed up your online card payments.
  • Approve your online card purchases using your Face ID, fingerprint or passcode.
  • Create new standing orders.

ARRANGE AN OVERDRAFT

  • Apply for a new overdraft on your sole sterling current account and make funds available in your account immediately. Criteria applies. Credit subject to status.

 

THE BEST OF COUTTS IN ONE PLACE

  • Chat with Coutts 24.
  • Access our THANK YOU FROM COUTTS reward programme.
  • Explore topical content from our investment insights to seasonal recipes.
  • Switch your Coutts mortgage to a new rate.
  • Arrange instant travel insurance cover with Coutts Travel Protection*

*Available to Coutts private current account holders, over 18, living in the UK, Gibraltar, Isle of Man or Jersey. Coutts Travel Protection is underwritten by AWP P&C SA and administered in the UK by Allianz Assistance except section A24 which is underwritten by Liberty Mutual Insurance Europe SE and administered by International Passenger Protection Limited.

INSTANT SPEND NOTIFICATIONS

  • Keep track of your card spend with instant notifications.
  • Set up alerts when money goes in and out of your account.
  • Get notified when new statements are available.

CONTROL YOUR CARDS

  • Lock, unlock and request replacement Coutts Debit and Coutts Silk Cards.
  • Request a change to your Coutts Silk Card credit limit.
  • Link your Coutts Debit Card to your Coutts Currency Accounts.

walk through our new features

Watch our series of short videos for step-by-step guidance on how to use our features.

Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/678687595
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/678689396
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/678686583
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/678685267
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/678690715

still need help?

 
EXPLORE OUR HELP CENTRE FOR
ANSWERS to your questions
 

Call our Digital Helpdesk on

 020 7770 0000

 

what clients think so far

"I can't believe how simple it is to make a payment"

 

"It's so easy to see all my investments, I love the usability of it"

coming soon

We'll keep evolving our service to bring you the best digital experience and exciting new features.

Guaranteed international FX rates

 

Important information

A smartphone or tablet with a recent version of iOS or Android is required to access our digital service. Read-only access will be provided to users age 11 to 16. Access to our digital service is at our discretion. To activate the service, we’ll need to hold an email address and mobile phone number. Face ID and fingerprint recognition available on selected devices. Payments made to new payees over a certain value will ned to be made on the desktop version as an additional layer of security.