Important Information for clients
Please note Coutts 24 will never contact you by email. Should you receive an email from Coutts 24, please contact us on one of the numbers below. For more information about staying safe online, including how to download our free security software, please visit our Security Centre.
Useful UK telephone numbers
|General enquiries||+44 20 7753 1000|
|Coutts clients – Coutts 24||+44 20 7957 2424|
Coutts Digital HelpdeskAsk a question
|+44 20 7770 0000|
|Lost and stolen cards hotline||+44 20 7309 0045|
|Reporting fraud||+44 20 7770 0011|
|Press Office||+44 5516 577 725
|Coutts Businessline||+44 20 7770 0070|
Becoming a Coutts client
If you would like to find out more about becoming a Coutts client, please complete our Become a Client form and one of our team will be in touch.
Coutts office locations
Coutts has offices across the world. Please use our Coutts office locations page to find individual office address and telephone contact information.
Feedback on our website
We try to make coutts.com the best online experience. Your views on our website and how we could make things better are important to us. If you wish to provide feedback, please email us.
Reporting suspicious emails
If you have received a fraudulent or suspicious email, and not responded to it please forward the email to firstname.lastname@example.org
However, if you have responded to the email, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact our dedicated fraud team immediately on +44 20 7770 0011.
Responding to your complaints - UK only
At Coutts, we place great importance on providing the highest standards of service to our clients. We take any client dissatisfaction seriously and will deal with all complaints in a timely and efficient way. Please read more about our policy on complaints.
As part of our commitment to dealing with your complaints effectively, Coutts, as part of The Royal Bank of Scotland Group, are the first bank to publish the number of complaints we've reported to the Financial Conduct Authority. View our complaint volumes.
The PR team deals with enquiries from journalists only. For governance purposes, client enquiries must be directed to the contacts above. The PR team is unable to respond to any queries which are not press related. If you do have a client enquiry, please contact the numbers listed above; if your enquiry is job opportunities or work experience related please make contact through the Careers button at the top of this site.
Phone: +44 5516 577 725
Phone: +65 6326 1338
Phone: +41 (43) 245 60 83