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Have you been affected by the collapse of Flybe?

If you’re stranded, or have flights booked in the future, we’re here to help.

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Whether you’re trying to get back home or re-evaluating your travel plans, we’re here to help you get where you’re going.

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All flights offered by Flybe and Stobart air have been cancelled after the company went into administration on 5 March. Flybe and the Civil Aviation Authority (CAA) have both made statements with more information about what’s going on.

If you’ve made travel arrangements through Flybe or Stobart Air, here’s a guide as to what you can do to get your travel plans back on track, and what we can do to help.

Be alert to suspicious approaches from anyone claiming to be from the bank or Flybe, either over the phone or via text or email. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

 

I am stranded and can’t get home

In the immediate term, you’ll need to find some other way to get home.

If you are a Silk cardholder then you can contact Coutts Concierge who will help you find an alternative route back.

Coutts concierge:

Call: +44 (0)20 7479 3468

Email: couttsconcierge@tengroup.com

 

Can I get my money back?

You may be able to get a refund for your flight under certain circumstances. We suggest you explore your options in this order.

If you booked your flight through a travel agent

You may be covered by the Air Travel Organisers Licence service (ATOL) provided by the CAA. This only covers flights where the agent is ATOL protected or if you received an official ATOL receipt when you booked your flight.

What you should do – Check your receipts to see if you have ATOL coverage – this may be an email. If so, you can make a claim by completing a claim form on the CAA website here.

If you paid using your Coutts Silk Card or Coutts Debit Card

You may be able to get a refund if you paid by card. Call Coutts 24 on 020 7957 2424.

For Coutts Travel Protection holders

If you can’t get a refund through either of the routes above, you may be entitled to some recovery of cost through your Coutts Travel Protection. Terms and conditions apply.

To make a claim, get in touch with IPP Claims. You’ll need:

  • your policy reference number – this is ESF1 V2.18
  • your travel insurance policy name – this is Coutts Travel Protection

You can make a claim by:

IPP Claims at Cunningham Lindsey

Oakleigh House

14-15 Park Place

Cardiff

CF10 3DQ