How to protect yourself from fraud
The tricks criminals use to get you to trust them and five ways to protect yourself.
3 min read
As national Take Five to Stop Fraud Week comes to an end, we share five tips to beat financial fraudsters as research reveals the tricks they use to get your cash.
Analysis released by Financial Fraud Action (FFA) UK, which fights fraud for Britain’s payments industry, reveals six language tricks used by scammers to gain trust over the phone.
They include using your personal information gathered from elsewhere, apologising for taking up your time to attract sympathy and pretending to be an authority figure.
The research, which involved studying real recordings and transcripts of scam calls, reinforces FFA UK’s week-long fraud campaign run with the UK government and backed by the banking industry.
It was conducted with speech pattern analyst Dr Paul Breen from the Westminster Professional Language Centre. He argues that, by using certain “patterns of trust”, financial fraudsters can appear legitimate and get around our general wariness of strangers by mimicking the kinds of people we tend to believe.
Other methods used by criminals are:
- remaining patient as they continue to build up layers of authenticity until you’re convinced they’re legitimate
- welcoming your scepticism and acknowledging your concerns
- increasing or decreasing the pressure by creating a false sense of urgency or using understanding language
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Criminals attempting fraud use a range of techniques to gain trust over the phone, and research shows people are still vulnerable to such tricks. By trusting your instincts, taking your time and not assuming an email, phone call or text is authentic, you can protect yourself and keep your cash safe.
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Your protection against fraud is our priority. We are committed to protecting your identity and your funds against fraud, and we work tirelessly to keep you informed of the issues you should be aware of in order to be vigilant.Discover more at the Coutts Security centre