General
Registration
Using the Courtesy of Coutts website
Earning Points
Redemptions
Statements
Fees
Leaving Courtesy of Coutts
Card Account closure
General
Courtesy of Coutts is a loyalty programme which provides added value for clients using their World, Gold or eligible Business card.
For every pound a client spends on their eligible card (excluding cash advances, balance and money transfers, interest, fees and charges), one Courtesy of Coutts point is earned.
Accumulated points can then be exchanged online or by phone for a choice of travel, fine wine or to make a donation to one our carefully selected charities.
Where can I find a copy of the Terms and Conditions of the Courtesy of Coutts programme?
For full details please see Courtesy of Coutts Terms and Conditions .
Alternatively you can call Coutts Card Services (World and Gold cardholders) on 020 7309 0045 or Commercial Card Services (Business cardholders) on 01268 508 672 and request for a copy to be sent by post.
Registration
How can I register for Courtesy of Coutts?
Clients who take out a new World or Gold card, have the option of enrolling into Courtesy of Coutts by ticking the relevant box on the card application form. Alternatively, please speak to your private or commercial banker. World and Gold cardholders can call Coutts Card Services on 020 7309 0045 to register for Courtesy of Coutts.
How long after registration will I start earning points?
You will start earning points as soon as your registration has been processed. Please allow up to two weeks for this process to happen.
Using the Courtesy of Coutts website
How do I register to use the Courtesy of Coutts website?
World and Gold cardholders:
Go to the ‘Register’ area of the website and enter your card details as prompted.
You will then be asked to create a username and password to use for logging into the website on future occasions.
To register to use the Courtesy of Coutts website, you must be the principal cardholder on the card account. Additional cardholders cannot register to use the Courtesy of Coutts website.
Business cardholders:
If you are a Coutts Business cardholder, you can register to use the website by calling +44 (0)1268 508 672. Lines are open between 8.30am and 4.30pm Monday to Friday.
How do I log in to the Courtesy of Coutts website?
Go to the ‘login’ area of the website and enter your username.
You will then be prompted to enter random characters from your password.
Once you have successfully entered your username and partial password, you will be logged into the site.
Earning Points
For every pound you spend on your registered World, Gold or eligible Business Card, you will earn one point.
Cash advances, balance and money transfers, fees, interest and charges do not attract points.
Purchases made in other currencies are converted into pounds and you will earn the equivalent of one point for every pound spent.
How do I know how many points I have?
Your up-to-date points balance can be viewed by going to www.coutts.com/courtesyof and logging in to our secure online service.
Gold and World Cardholders will see their points balance on card statements one month in arrears.
I have more than one credit/charge card – can I collect points on all of them?
Points can be collected on the Coutts World, Gold and eligible Business cards but you can opt to nominate one of your accounts as the ‘Primary' account.
By nominating a ‘Primary’ account you will collect points on purchases across all cards but the points collected will be shown on the statement of your nominated card account.
You can nominate your ‘Primary' account by speaking to Coutts Card Services on 020 7309 0045.
When a refund is made, are points deducted?
Points will be awarded to your account based on the transactions that appear on your monthly card statement. The number of points awarded will be adjusted if any refunds have been processed to your account.
E.g. Monthly card statement shows new transactions of £2500 and refunds of £100. The result will be 2400 points which will be added to your Courtesy of Coutts balance
Is there a cap on how many points I can earn?
No.
Courtesy of Coutts points do not have a static cash value.
Redemptions
You can use your points to purchase flights, hotel stays and car hire through ebookers.com, flights from easyJet, fine wine provided by Lay & Wheeler or donate them to one of our carefully selected charities.
To access each service, you must either go to the Courtesy of Coutts website or call Coutts Card Services (World and Gold cardholders) on 020 7309 0045 or Commercial Card Services (Business cardholders) on 01268 508 672.
To which charities can I donate my points?
You can donate your points to Alzheimer's Research Trust, Rainbow Trust Children's Charity, or The Woodland Trust.
How do I redeem my points? (e.g. online, phone etc.)
As soon as you have built up a balance, you can redeem your points by logging in to our secure website which can be accessed by visiting www.coutts.com/courtesyof .
You can also redeem your points by calling Coutts Card Services on 020 7309 0045 or Commercial card services on 01268 508 672
How many points do I need to fly to [Paris, New York, Sydney etc.]?
We do not have fixed points prices like some other loyalty schemes. Instead, our points prices reflect the price being offered by the airline at the time of a booking.
You can browse the Courtesy of Coutts website to view prices in points for flights, hotels or car hire on ebookers.com or to browse and book flights with easyJet.
Subject to seasonal demands and how far in advance the travel is booked, the following provide an indication only as to the sorts of prices you might expect to redeem:
Meanwhile, a 6 bottle case of fine wine starts at approximately 14,000 points
Why don't you have fixed points prices like Airmiles/BA Miles etc?
We don't have fixed points prices like some other loyalty schemes. Instead, our points prices reflect the price being offered by the airline at the time of a booking.
Air travel prices change regularly as they are driven by supply and demand. This is known as dynamic pricing and it enables our clients to benefit from sales and discounts that are available from time to time.
I called up for a quotation yesterday and today the amount of points I have to redeem against my travel has increased. Why?
Travel prices change regularly as they are driven by supply and demand. There is never any guarantee that prices will remain the same. These changes are reflected in our points prices as our dynamic pricing system reflects the price being offered by the airline at the time of a booking.
Ebookers and easyJet will provide you alternative dates as an option if there is a better deal so that you have a choice.
How can I get the best value from my points when booking flights?
Travel prices change regularly as they are driven by supply and demand. You can generally get the best value by:
What wine selection can I choose from?
Working in partnership with one of the country’s leading wine specialists, Lay and Wheeler (Est.1854), enables Courtesy of Coutts to offer a quarterly fine wine selection, carefully chosen by expert vintners to be perfect for the coming season.
Are there a minimum number of wine bottles I have to order?
Individual wines are subject to a minimum order of six bottles. Each quarter there will also be at least one mixed case selection available.
How long do I have to redeem my points?
Currently points have no expiry date whilst you are the holder of either a Coutts World, Gold or eligible Business Card.
However, Coutts reserves the right to expire your points if the card is unused for a period of five years, or upon closure of the card.
Please see the Courtesy of Coutts Terms and Conditions for full details.
What is the minimum amount of points required for a redemption?
There is no minimum amount of points required for a redemption for travel or fine wine, as long as your points are enough cover the full cost of the item available.
The minimum charitable donation is 850 points.
Can I part pay for a travel redemption with points and cash?
Redemptions can only be made if there are enough points available to cover the full cost of an item.
Any cost above the allocated points amount can be handled by making a separate booking and paying by an alternative method of payment.
If I need to cancel my booking/purchase will I get a full refund?
Dependent on the cancellation conditions of that particular booking, you may be entitled to a full or part refund, which will be processed in the normal way as per the redemption company's terms and conditions.
Any refunds will be made in the currency used to make the original booking, i.e. points will be refunded if the original booking was paid using points.
If I want to upgrade my travel booking and I have used my full points allocation, can I do this?
You will not be able to do this once the booking has been processed.
Can I make a reservation using my points for someone else?
Yes, you can.
Can my husband/wife/son/daughter/mother/father and I combine our points?
On an ad-hoc basis, points can be gifted to immediate family members who are also members of Courtesy of Coutts.
To do this, the person giving the points away will need to give us an instruction on each occasion. We cannot set up a standing instruction to do this.
I have made an error with my travel dates/itinerary. What can I do?
ebookers and easyJet will do their best to amend any part of your itinerary subject to their Terms and Conditions. Please note that sometimes this may be treated as a cancellation and you may have to make a new booking.
If I have booked a flight and there is an increase in fuel duty after the booking. Will ebookers and easyJet honour the additional costs?
As with any other changes to duty or taxes, you may be asked to pay additional costs. This will depend on the nature of the change and the law surrounding it, as well as the individual airline's policies.
Can I make my travel booking directly with the hotel or airline?
No, travel must be booked through the Courtesy of Coutts scheme.
You can access easyJet flights or travel with ebookers.com via the Courtesy of Coutts website [hyperlink to https://www.courtesyofcoutts.com/login.aspx] or by phoning Coutts Card Services (World and Gold cardholders) on 020 7309 0045 or Commercial Card Services (Business cardholders) on 01268 508 672 where you will be transferred through to dedicated Courtesy of Coutts teams at easyJet or ebookers.com.
No points may be used for making bookings directly with a hotel or airline.
What if I don't have internet access to use Courtesy of Coutts?
You may call Coutts Card Services (World and Gold cardholders) on 020 7309 0045 or Commercial Card Services (Business cardholders) on 01268 508 672.
Statements
Will I receive a separate statement for my Courtesy of Coutts points in the post?
No. You can view your up-to-date points balance by visiting www.coutts.com/courtesyof and logging in to our secure online service.
Gold and World Cardholders will see their points balance on card statements one month in arrears.
How long does it take for points I've earned to show on my statement?
Gold and World Cardholders will see their points balance on card statements one month in arrears.
Fees
Do I have to pay any subscription fees for the Courtesy of Coutts programme?
No, there is no subscription fee for Courtesy of Coutts.
Leaving Courtesy of Coutts
Can I cancel my participation in the Courtesy of Coutts programme?
Yes, you can cancel your participation in the programme and continue using your card as normal.
How much notice do I need to give if I wish to cancel my participation in the Courtesy of Coutts programme?
No notice period is required.
If I request to cancel my participation in the Courtesy of Coutts programme, will I be able to keep my existing points?
From 4th April 2011, if you cancel your participation in Courtesy of Coutts, you will have 45 days in which to redeem your points, otherwise they will be lost. In order to redeem your points, please call Coutts Card Services (World and Gold cardholders) on 020 7309 0045 or Commercial Card Services (Business cardholders) on 01268 508 672.
Card Account closure
If I request to close my Coutts World, Gold or Business Card account, will I be able to keep and use my points?
From 4th April 2011, if you cancel your participation in Courtesy of Coutts, you will have 45 days in which to redeem your points, otherwise they will be lost. In order to redeem your points, please call Coutts Card Services (World and Gold cardholders) on 020 7309 0045 or Commercial Card Services (Business cardholders) on 01268 508 672.
