What are the advantages of Visa Debit?
Visa Debit cards are accepted in more than 29 million locations in 160 countries. You can also withdraw cash from over 1 million cash machines worldwide and obtain cash over the counter from any bank in the UK and abroad wherever the Visa logo is displayed. Additionally, there is a greater level of protection on goods and services purchased with Visa Debit cards.
Which Coutts cards are Visa Debit cards?
All Account cards, Cash cards and Business Cash cards are Visa Debit cards.
Is my Visa Debit card covered by an online protection scheme?
Visa Debit transactions are protected by ‘Verified by Visa’ which works in the same way as MasterCard SecureCode. If you complete a transaction online you will then be asked to verify this transaction by keying in your password. Verified by Visa adds a further level of security to your online purchases as fraudulent transactions can not be completed without your password. Clients who are already enrolled with MasterCard Secure can use their existing password with Verified by Visa as we will update your details automatically, saving you the need to re-register.you are not already registered you will be able to register by visiting: http://www.coutts.com/productsandservices/onlineverification.asp
What designs are available for the Visa Debit Card?
There is a Stella McCartney Card and Feather Card:
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What are the charges for withdrawing funds abroad for Visa Debit?
All non-sterling transactions will be converted to sterling using the exchange rate provided by Visa and a foreign exchange charge of 2.65% will be applied
Are there any restrictions on the use of the Cash Card or Business Card?
Cash Cards and Business cards can only be used at a retailer where they can authorise the transaction at the time the transaction is being made. Additionally, because of the way certain terminals work, the Cash Card and Business Cash Card cannot be used at petrol pumps where the card authorisations are done at the pump.
What happens if I pay for my holiday with a Visa Debit card and the company goes into liquidation?
The Visa Scheme will be able to provide assistance in certain circumstances such as when you use a Visa Debit card to pay for goods and services that are not received or in cases of insolvency. In the first instance you should attempt to resolve the issue with the retailer, but if you are unable to resolve the matter directly, we can try to recover your funds through the chargeback process. Private clients should call Coutts 24 on +44 (0) 20 7957 2424 or Commercial clients should call Coutts BusinessLine on+44 (0) 20 7770 0070 for further information.
