When can I use Coutts Online Banking?
Which accounts are available on the Service?
How do I view additional accounts?
How long does it take to set up additional accounts?
Can I access my accounts from any PC?
How do I import my account information into a spreadsheet?
How much does the Service cost?
What are the charges for making payments online?
Is the Service secure?
What type of mail can I send using the Messages option?
How can I get more help?
When can I use Coutts Online Banking?
Coutts Online Banking is available 24 hours a day, seven days a week.
Which accounts are available on the Service?
You can apply to see most of your Coutts accounts, including your credit card accounts, on Online Banking. Investment, Limited Company, Partnership and certain types of loan and mortgage accounts are not available on the Service. You can only see accounts that are held in your sole name or joint accounts where you are a named account holder.
How do I view additional accounts?
Let us know which of your accounts you would like to see by sending us a secure message or calling us on +44 (0)20 7770 0000. We will then send you an amendment form that includes details of the accounts you want to access.
How long does it take to set up additional accounts?
We will usually be able to give you access to your accounts within 48 hours of receiving your amendment form. You can also create new Money Market accounts by selecting New Money Market Account from within the Transfers option.
Can I access my accounts from any PC?
Because no dedicated software is needed, you can access your accounts from any PC connected to the Internet, provided it uses a secure browser (i.e. Netscape Navigator 4.08, Internet Explorer 4.01, or a later version.) We do not recommend using beta (in development/trial) versions of browsers.
How do I import my account information into a spreadsheet?
Account information can be saved to your PC using the download option. This file can be opened in a range of Windows applications, including spreadsheets such as Microsoft Excel™
How much does the Service cost?
Coutts Online Banking is free. You only pay for transactions such as Urgent Sterling payments and International payments you make via the Service.
What are the charges for making payments online?
Payments are charged at preferential rates. These are displayed within Payments.
Is the Service secure?
Our Online Banking Service uses the highest standards of security currently available for commercial use. Please see the help section on Security for more information.
What type of mail can I send using the Messages option?
The messages function lets you send simple messages quickly and securely to the Online Banking Helpdesk or your Private Banker.
Please do not use the messaging service to send value and/or time critical instructions, such as payment instructions.
Any enquiries you have about Online Banking should be sent to the Online Banking Helpdesk. This team is dedicated to providing you with support for the use of the Service.
How can I get more help?
Contact the Helpdesk by using the Messaging option or call us at any time on +44 (0)20 7770 0000 or select Call Me under the Messaging option at the top of your screen and we will call you.
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