OUR faster,
more intuitive digital service

Secure, intuitive and simple,
our improved digital banking service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances.
 

OUR faster, more intuitive digital service

Secure, intuitive and simple, our improved digital banking service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances.
 

The digital banking service that's full of features

We'll be continuously evolving our digital banking service to bring you the best experience:

EASy TO MAKE PAYMENTS

You’ll find it easier to make payments and transfers, even to people you've not paid before. You’ll also no longer need to login to Coutts Online to authenticate payments to new payees. 

SAFE AND SECURE

Our new biometric technology and Coutts ID offer a secure way of accessing our service and authenticating your payments. You can also set up alerts to notify you when your cards are used and even use our privacy mode to blur your account details in crowded places, so you can rest assured our service is safe and secure. 

DESIGNED FOR YOU

Everything is in one place, so you have a clear view of all your Coutts accounts – wherever you are.  

to get started you'll need

  • a smartphone or tablet with a recent version of iOS or Android
  • your Coutts Online username
  • the mobile phone number you’ve registered with us

Don’t remember your username or need to update the number registered with us?

Call our digital helpdesk on 020 7770 0000

 

join our feedback session

Register here to join our feedback session at 11am on Thursday 16 December where you’ll have

the opportunity let our experts know your thoughts and experience of the service so far.

Don’t remember your username or need to update the number registered with us?

 
call our digital helpdesk
 

join our feedback session

Register here to join our feedback session at 11am on Thursday 16 December where

you’ll have the opportunity let our experts know your thoughts and experience of the service so far.

follow the easy steps to get set up
 

get set up on your phone
 

walk through our new feATURES

Watch our short how to videos for step-by-step guidance on how to use the new features on the app.

Simply select the video you want to watch from the drop-down list below, and click the ‘Expand’ icon to display full screen.

Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/653030073
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/653035777
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/653037597
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/653034177
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/653032729
Video player requires JavaScript enabled. You can watch this video here: https://vimeo.com/653038752

Frequently Asked Questions
 

  • How will I know it's Coutts contacting me?

    • We’ll send you an email or letter to let you know when our new digital banking service is ready, which will include your salutation and ‘person key’ (which starts 66 and is printed in the bottom right hand corner of most of our emails and letters).
    • If we hold your mobile phone number, we’ll also send you a text message to let you know that our new service is ready for you to activate.

    Please be aware that:

    • we’ll NEVER send you a link in our emails or text messages to a ‘Coutts Online’ login page – always log in to Coutts Online via the coutts.com homepage
    • we’ll NEVER ask you for your PIN or passcodes when speaking to you – only a fraudster will ask you for these
    • we’ll NEVER ask to access your devices remotely – only ever allow someone to access your devices remotely if you’ve initiated the access
    • emails and phone numbers can be SPOOFED so they look real – think twice before clicking on links and if something doesn’t feel or sound right, don’t take any action.

    Further tips and guidance on staying safe online and protecting yourself from fraud can be found at coutts.com/fraud.

  • I don’t have a mobile phone. Does this mean I can’t use your new digital banking services?

    You’re able to set up the new service on a tablet/iPad but to ensure the activation of our new service is as secure as possible, we’ll need to text a verification code to a mobile phone number. This will enable you to access the new platform and all its features on a tablet/iPad. If we’re unable to text you your verification code then unfortunately you’ll be unable to use the service. 

  • I don’t have a smartphone. Can I access your new digital banking services via my tablet/iPad?

    Yes, you can access our new app via your tablet or iPad instead of using a smartphone, but you’ll need a mobile phone to receive the activation code.

  • I have a poor mobile phone signal, will I be able to access your service?

    As long as you have WIFI, you’ll able to access our notifications on your device even if you don’t have a mobile phone signal. We’ll just need to text you a verification code when you set up our new service. 

  • Will all of my information migrate, including payees, statements and transactions?

    All of your information will be migrated onto our new service with the exception of:

    • any historic secure messages you’ve sent or received
    • historic documents for any closed accounts you hold.

    If you wish to keep these, you’ll need to download them by clicking ‘save as’ on the pdf.

Walk through the new features

watch the walkthrough videos here