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Coutts 24
Coutts 24 (020 7957 2424, Relay UK 18001 020 7957 2424) is the 24/7 personal banking helpline for account queries, payments, and card support.
Coutts BusinessLine
Coutts Businessline (020 7770 0070, Relay UK 18001 020 7770 0070) provides support for business banking needs during standard UK business hours.
Coutts Travel Protection
Coutts Travel Protection is provided by Allianz Global Assistance.
Insurance support and endorsements
For help with your travel insurance policy, including customer service, endorsements, or loss damage waiver queries, contact our support team.
Insurance claims
To make a claim on your travel insurance, including loss damage waiver claims, please get in touch with our claims team.
Emergency medical assistance
If you need urgent medical help while travelling, our 24/7 emergency medical assistance team is here to support you.
Support
Here to support you
You or a loved one may need extra support at times — during illness, bereavement, or other challenges. We're here to help.
Clients dealing with bereavement
You or a loved one may require additional support following a bereavement. We are here to help.
Other useful numbers
Coutts Travel Protection is provided by Allianz Global Assistance.
Lost and stolen cards
If your card is lost or stolen, call us immediately so we can secure your account.
Coutts Digital Helpdesk
Need help with online or mobile banking? Our Digital Helpdesk is here to support you.
Reporting fraud
Suspect fraud on your account or card? Contact us straight away on one of the numbers below.
Card Services
For general card support, including activation or PIN help, speak to our Card Services team.
Transaction disputes
Need to raise a dispute on a transaction? We're here to help resolve it quickly.
Coutts 24 will never contact you by email. For concerns regarding security and fraud, please visit our fraud hub.
Feedback
Feedback is key to enhancing the Coutts experience. We take any dissatisfaction regarding our service seriously, and manage all client concerns in a timely and efficient way. To view our Complaints Policy, visit the Important Information page and select the Complaints Policy from the page menu.
How and where to complain
If you are not satisfied with any aspect of our service or products, please advise your relationship manager in person, in writing, by telephone or email.
If your complaint relates to your Private Banker or Wealth Manager, you can call Coutts 24 on 020 7957 2424 (Relay UK 18001 020 7957 2424) and they will put you in touch with an appropriate senior manager.
Coutts & Co Ltd ceased its activity in Monaco, Singapore and Hong Kong. Former clients and other entitled stakeholders of Coutts & Co Ltd may request information using the request for information form for queries in respect of bank accounts and banking arrangements provided through our branches in Monaco, Singapore and Hong Kong.
Coutts & Co Trustees (Switzerland) Ltd has ceased all client trust administration activities. Former clients or entitled persons requiring access to their personal data or to trust/company records relating to structures previously managed by Coutts & Co Trustees (Switzerland) Ltd, may submit their request using this form.
Coutts & Co (Cayman) Ltd has ceased all client trust administration activities. Former clients or entitled persons requiring access to their personal data or to trust/company records relating to structures previously managed by Coutts & Co (Cayman) Ltd, may submit their request using this form.
Our data agent team can be contacted on Dataagentservices@coutts.ch or by mail to the following address:
NatWest Services (Switzerland) Ltd
Attn: Data Agent Team
Zähringerstrasse 26,
8001 Zürich
Switzerland
The Request Management Team conducts its business in English only so please submit any queries in English.
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