Contact us

Important Information for clients

Please note Coutts 24 will never contact you by email.  Should you receive an email from Coutts 24, please contact us on one of the numbers below. For more information about staying safe online, including how to download our free security software, please visit our Security Centre.


Useful UK telephone numbers

General enquiries +44 20 7753 1000
Coutts clients – Coutts 24 +44 20 7957 2424
Coutts Digital Helpdesk
Ask a question
+44 20 7770 0000
Lost and stolen cards hotline +44 20 7309 0045
Reporting fraud +44 20 7770 0011
Press Office +44 5516 577 725
Coutts Businessline +44 20 7770 0070


Becoming a Coutts client

If you would like to find out more about becoming a Coutts client, please complete our Become a Client form and one of our team will be in touch.

Coutts office locations

Coutts has offices across the world. Please use our Coutts office locations page to find individual office address and telephone contact information.

Feedback on our website

We try to make the best online experience. Your views on our website and how we could make things better are important to us. If you wish to provide feedback, please email us.

Reporting suspicious emails

If you have received a fraudulent or suspicious email, and not responded to it please forward the email to

However, if you have responded to the email, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact our dedicated fraud team immediately on +44 20 7770 0011.

Responding to your complaints - UK only

At Coutts, we place great importance on providing the highest standards of service to our clients. We take any client dissatisfaction seriously and will deal with all complaints in a timely and efficient way. Please read more about our policy on complaints.

As part of our commitment to dealing with your complaints effectively, Coutts, as part of The Royal Bank of Scotland Group, are the first bank to publish the number of complaints we've reported to the Financial Conduct Authority. View our complaint volumes.

Important information for journalists

The PR team deals with enquiries from journalists only. For governance purposes, client enquiries must be directed to the contacts above. The PR team is unable to respond to any queries which are not press related. If you do have a client enquiry, please contact the numbers listed above; if your enquiry is job opportunities or work experience related please make contact through the Careers button at the top of this site.

Joanna Thorne
Phone: +44 5516 577 725
Email Joanna
Maria Shum
Phone: +44 2076 721 514
Email Maria


Yvonne Chan
Phone: +65 6326 1338
Email Yvonne


Pauline Loohuis
Phone: +41 (43) 245 60 83
Email Pauline

Become a client

If you wish to become a client of Coutts, please complete our form and one of our team will be in touch.

Enquire now

Media Library

  • A central resource containing videos, podcasts, image galleries and documents which cover a wide variety of wealth management topics.


  • Our sponsorship pillars and how to apply for sponsorship

Coutts Foundation

  • Building on our legacy


  • Some of the industry awards Coutts has won