Coutts 24

To complement the relationship management role that private bankers and their assistants perform, Coutts24 is a service available for all private clients providing 24/7 access by telephone and internet to all their banking and credit card needs.

For Coutts24 to be a preferred option as an alternative contact point for clients, all the staff have existing experience of banking and superb client service skills. The service is highly rated by clients who have come to rely upon and enjoy the ease and convenience of this "one stop shop" where they can undertake all their day to day banking.

The roles in Coutts24 are extremely broad ranging as clients expect whoever they speak to, to be able to answer their questions or take their instructions on the complete range of banking activities. Consequently, everyone joining Coutts24 has already gained experience of banking and needs to demonstrate the full array of skills and behaviours at the assessment centres.

The nature of the range of enquiries directed at Coutts24 means that the roles bring staff into contact with most of the bank's processes. Consequently, as well as being able to progress within Coutts24 into appointed non-supervisory roles through the development of technical skills, progression is also possible into other parts of the bank.