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Important information Privacy Site map

PrivacyGuard ™

Identity fraud prevention

Identity fraud is an increasingly sophisticated crime. And, with more than 100,000 people in the UK thought to be affected each year, it is also increasingly common.

It involves criminals unlawfully taking another person’s details, or creating a fictitious name, for fraudulent purposes. Once obtained, the information can be used for a range of fraudulent activity involving loans, credit cards and even passports.

Personal information can be gleaned in a number of ways and often people don’t realise what they can be giving away. Unfortunately, victims of crime see their credit histories ruined and it can take years to rectify the fraud.


How can you help to protect yourself?

As well as following simple steps such as shredding your personal information and being wary of requests for your details, you can now register with PrivacyGuard™ – a proactive identity fraud prevention service offered by Affinion International Limited. Once registered with them, you will receive:

· A personal credit report – so that you can identify any incorrect information and see if someone else has been using your name to gain credit. It will include your credit score, outstanding balances, dates, and list individuals or businesses financially connected to you.

· Credit alert – a monthly monitoring service enabling you to identify any incorrect information and see whether anyone is using your name.

· Identity fraud insurance – up to £10,000 cover against loss protection, professional assistance and expenses, such as notifying creditors and organising paperwork. This insurance is provided by AIG Europe (UK) Limited.

· PrivacyGuard™ membership is available for just £79.99 a year and, as a Coutts client, you will enjoy 30-days’ free trial.


How to apply

To apply for Privacy Guard, you will need to be a client of Coutts & Co in the UK and be over the age of 18. If you are already a client, please speak to your private banker or call Coutts 24.

Further information

Helpful information about tackling fraud can also be found on the following websites:

· British Bankers’ Association
· Metropolitan Police
· National High Tech Crime Unit
· Financial Services Authority
· UK banking industry
· Home Office