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Contacting Coutts
Moving to Coutts Bankline

Coutts Bankline is being continually developed to replace our existing electronic banking service, Crownline.

Until then, Coutts Bankline will work together with CrownLine to provide you with an extensive range of features and a secure, flexible way of managing your finances.

The table below explains the functionality that is currently available from each service.

  Coutts Bankline CrownLine
View sterling balance and account information (excludes money market) Available now Available now
Sterling account information available real time Available now Not available
View currency balance and account information Available in the future Available now
Currency information available real time Available in the future Not available
Transfer between sterling accounts (excludes money market) Available now Available now
Transfer to/from money market call accounts Available in the future Available now
View images of cheques and credits on screen Available now Not available
View and cancel standing orders Available now Not available
Make standard domestic BACS payments Available now Available now
Make bulk domestic payments to staff and suppliers Available now Available now
Create payment templates for regular payments Available now Available now
Export of account information Available now Available now
Import payment details Available now Available now
Access via web based PC or MAC Available now Not available
Service available 24x7 Available now Available now
Dedicated Help Desk Available now Available now
Support available 24x7 Available now Not available

Available now   Available now
Available in the future   Available in the future
Not available   Not available

Please review the frequently asked questions for further information

Click here to view our migration guide


Further Information